Mental Heroes (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (mentalheroes.org), services, and related offerings.

By accessing or using our site or services, you agree to the collection and use of your information as described here.

2. Information We Collect

We may collect several types of information, including:

  • Personal Information: name, email address, phone number, postal address, date of birth, or other identifiers you provide when you sign up, contact us, or donate.

  • Health & Sensitive Information: when you access counseling, mental health services or assessments, you may share sensitive personal health data.

  • Usage & Technical Data: IP address, browser type and version, pages visited, time and date of visits, referral source, device identifiers, cookies, server logs.

  • Communications: messages you send us, feedback, forms you complete, surveys.

3. How We Use Your Information

We use your data for purposes such as:

  • Delivering our programs, counseling, workshops, and services

  • Communicating with you (confirmation emails, updates, notices)

  • Managing donations, payments, and financial records

  • Administering and improving our website and user experience

  • Monitoring security, protecting against abuse or fraudulent use

  • Legal and regulatory compliance

  • Aggregated/anonymous data for reporting, research, evaluation, and internal analytics

4. Legal Basis for Processing

Where applicable (for users in jurisdictions requiring legal basis), we rely on:

  • Consent (you agree to share information)

  • Performance of a contract (delivering requested services)

  • Legitimate interests (improving operations, security)

  • Compliance with legal obligations

5. Sharing and Disclosure of Information

We may share your information in the following circumstances:

  • Service Providers / Partners: trusted third parties who help us with email, hosting, analytics, payment processing

  • Health Professionals / Counselors: when necessary to deliver mental health services (with your consent)

  • Legal Requirements: if required by law, court order, or governmental authority

  • Business Transfers: in case of merger, sale, or reorganization

  • Aggregated / Anonymized Data: which does not reveal your identity

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, misuse, or alteration. Access is limited to persons who need it.

However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described here, comply with legal obligations, or resolve disputes. Health and counseling records may be retained longer in accordance with professional standards and applicable law.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

  • Access your personal data

  • Correct or update inaccurate data

  • Delete or restrict processing of your data

  • Object to certain processing

  • Withdraw consent

  • Portability of data

  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the contact details below.

9. Cookies & Tracking Technologies

We and third-party services use cookies, web beacons, and similar technologies to collect usage information, remember your preferences, and deliver tailored content. You may disable cookies via your browser settings, though that may affect your user experience.

10. Third-Party Links & Services

Our site may contain links to external websites or embedded third-party services (e.g. payment gateways, analytics). We are not responsible for their privacy practices. We encourage you to review their policies.

11. International Transfers

If you are located outside the country where our servers operate, your data may be transferred across borders. We ensure that such transfers comply with applicable laws and use safeguards like standard contractual clauses where required.

12. Minors

Our services are generally not intended for use by minors under the age of 18 without parental or guardian consent. If a parent or guardian becomes aware that their child submitted personal data, they may contact us to have the data removed.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via our website, email, or other means. The version posted on our site will indicate the “last updated” date.

14. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact:

Mental Heroes
Email: mentalheroeskenya@gmail.com
Phone: +254 718 047 611 / +254 703 920 924
Address: [Insert registered office address]